• Terms of Sales

      These conditions of sale are concluded on the one hand by the company LILI BOTY (EURL statute whose head office is in Nantes, registered in the trade and companies register under the number 799 323 316 RCS Nantes hereinafter referred to as " KTANA "And on the other hand, by any natural or legal person wishing to make a purchase via the" LILI BOTY "website, hereinafter referred to as" the buyer ".

      Object

      These conditions of sale aim to define the contractual relationship between KTANA and the buyer and the conditions applicable to any purchase made through the LILI BOTY merchant site, whether the buyer is professional or consumer. The acquisition of a good or a service through this site implies unreserved acceptance by the purchaser of these conditions of sale.

      These conditions of sale will prevail over all other general or special conditions not expressly approved by KTANA . KTANA reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

      Characteristics of the goods and services offered

      The products and services offered are those listed in the catalog published on the LILI BOTY site. These products and services are offered within the limits of available stocks. Each product is accompanied by a description established by the supplier; for some of them, marked DF, the buyer can have access to the supplier's documentation.

      The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors.

      Prices

      The prices appearing in the catalog are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of products or services. KTANA reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated include the costs of processing orders, and do not include transport and delivery costs as long as they take place in the geographical areas provided below.

      Geographical area

      The online sale of the products and services presented on the site is reserved for buyers who reside in France, overseas: Guadeloupe, Martinique, Guyana, Reunion, Matotte, Saint-Pierre and Miquelon, Saint-Matin and Saint Barthélémy, in Europe, Canada, Quebec for deliveries required in these geographic areas.

      Orders

      The buyer, who wishes to buy a product or a service, must:

      - complete the identification form on which he will indicate all the requested contact details or give his customer number if he has one;

      - complete the online order form giving all the references of the products or services chosen;

      - validate his order after having checked it

      - make the payment under the conditions provided.

      - confirm their order and payment. The confirmation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by email confirmation of the recorded order.
      - Orders must be placed via a computer and not a mobile phone or tablet which generates bug on the orders (error in sizes).

      LILI BOTY will not be responsible for the size error generated on the order if the order was made via a mobile or a tablet.


      Payment method : Check, 3D secure bank card, Paypal on via secure payment from paypal, bank transfer. (Warning: Messages you leave on Paypal are not read.
      http://liliboty.com/content/5-paiement-securise

      All messages between the seller and the buyer must automatically go through our LILI BOTY website.

      Withdrawal

      Buyers, non-professional individuals, have a withdrawal period of thirty days from the delivery of their order to return the product to the seller for exchange or refund without penalty, with the exception of return costs. Terms of payment The price is payable when ordering.

      The 14-day withdrawal period cannot be applied to products on sale during the sale period.

      Payments will be made by credit card. They will be made through the secure Paypal system which uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and that no third party can take it. knowledge during transport on the network.

      The buyer's account will only be debited upon validation of his order. An invoice will be sent on paper showing the VAT.

      Deliveries

      Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area. The risks are the responsibility of the purchaser from the moment the products have left the premises of KTANA.

      In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

      Delivery times are indicative. EURL KTANA declines all responsibility in the event of delay or loss of the package.

      In the case of non-withdrawal after 15 days, the package is returned by post to the premises of LILI BOTY.
      You will therefore have to repay the shipping costs if you want a new shipment. Your order will not be refunded. A code having the value of your pairs will be deposited in your customer account in the "My coupons" tab so that you can order again. The shipping costs for the first shipment will be billed to you when the pairs are returned to our premises. (In the event that you have not collected your package at the post office or on the relay that you have chosen within the respective deadlines of La Poste or Mondial Relay).

      http://liliboty.com / content / 1-delivery

      Guarantee

      All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the seller who will take it back, exchange it or reimburse it. All complaints, requests for exchange or reimbursement must be made by post to the following address: EURL KTANA - 24 Rue du Bois Briand - 44334 NANTES CEDEX 3, within thirty days of delivery.

      Responsibility

      The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other involuntary problems. Intellectual property All the elements of the LILI BOTY site are and remain the intellectual and exclusive property of EURL KTANA.

      No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of LILI BOTY

      Personal data

      In accordance with the law relating to computers, files and freedoms of January 6, 1978, personal information relating to buyers may be subject to automated processing. KTANA reserves the right to collect information on buyers including by using cookies, and, if desired, to transmit the collected information to commercial partners.

      Archiving - Proof

      KTANA will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. KTANA's computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

      Litigation

      These conditions of online sale are subject to French law. In the event of a dispute, jurisdiction is attributed to the competent courts of Paris, notwithstanding the plurality of defendants or call in warranty.

      Delivery time - 48 working hours for France by Colissimo and 72 working hours with Mondial Relay.
      Your item is shipped within 48 business hours of receipt of payment.

      Delivery times are indicative. EURL KTANA declines all responsibility in the event of delay or loss of the package.


      Product return :

      Return requests are only made via our website.
      See return procedure: http://liliboty.com / content / 9-echange-or-refund


      You have 15 working days after receipt of your order to request a return of a pair. (Not used).

      After your request to return a pair and the agreement of the manager: You have 3 working days to return your pair to us.


      After this date has expired, we will no longer accept the return.

      Items must be returned new (never used) clearly indicating "the Sender" on the outside of your package. In your package, it is important to add a photocopy of your "LILI BOTY" invoice indicating on it the reason for the exchange or refund and what you want to do.

      Where to return my package?
      EURL KTANA
      Mrs Lundner Delphine
      24 Rue du Bois Briand
      CS 73499
      44334 NANTES CEDEX 3


      Processing of product returns:

      For exchanges : We generate a credit for the value of your pair that you can find in your account in "My coupons". You have one year to use this discount voucher to reorder for another size or model.
      When requesting a return, do not forget to write down in message: REQUEST CODE TO HAVE

      For refunds : We refund the value of your pair in the form of the payment you used: check or paypal or credit card.
      When requesting a return, do not forget to write down in message: REQUEST REFUND


      Refunds:

      We refund or in the form of a credit code if you wish to re-order for another size or another model.

      Or :
      We refund in the form of the payment method you used to pay: Check, Credit card via Paybox or Paypal.

      Payment by check = reimbursement by check

      Payment by card = reimbursement by card except for rechargeable virtual cards.

      Rechargeable virtual card payment = reimbursement by credit code (The paybox does not give the possibility of crediting a rechargeable virtual card. Only the beneficiary of the card can load their bank card.). E-cards are no longer accepted on our store since October 8, 2020.

      Paypal payment: paypal refund (can take up to 15 days).



      For payments in 3 installments free of charge by check: They are reimbursed only in the form of a credit code valid for one year. The 3 times free of charge by check is a subscription that cannot be canceled.

      The 3 times free of charge cannot be used on products on promotion or on sale. It can be used for a minimum of 50 euros of purchase.

      Important note:

      We do not reimburse shipping costs (neither on the way out nor on the return). The shipping costs are always paid by the customer even in case of exchange or refund.
      Note for partial returns: You lose free shipping if the amount of your order is less than 80 euros of purchase by Colissimo without signature and 70 euros by Mondial Relay.
      The shipping costs are readjusted when refunding your order in the event of a partial return.

      Example: If you buy 2 products: 1 to 50 euros the other to 99 euros = 149 euros. Send you the pair for 99 euros. The final amount of what you kept is 50 euros. Therefore we will reimburse € 99 - the shipping costs.
      Or 99-8.93 € = 90.07 if you were delivered by Colissimo or 99-5 € = 94 € if you were delivered with Mondial Relay.

      ACCESSORIES: We do not take back products from the ACCESSORIES category (sole, pads, clip, cleaning products, etc.). They are neither exchangeable nor refundable.

      PLEASE NOTE FOR ORDERS FROM ABROAD: NO EXCHANGE OR REFUND.


       

      Contact us: 06 99 67 98 92

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