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The site is published by the seller, SARL KTANA, whose head office is located at the following address: 24 rue du Bois Briand - 44300 Nantes, and registered with RCS Nantes 799 323 316 00023.
Individual intra-community identification number of the seller: FR77799323316
The purpose of the following provisions is to define the general conditions of sale on the site www.liliboty.com
These general conditions of sale (hereinafter "GTC") define the contractual rights and obligations of the seller and his customer within the framework of a distance and electronic sale of goods and products.
The GTC exclusively govern the relationship between the seller and the customer.
The GTC express all the obligations of the parties. The customer is deemed to accept them without reservation, failing which his order will not be validated.
In case of doubt about one of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in France and the Consumer Code apply.
The seller reserves the right to modify the GTC from time to time. The changes will be applicable as soon as they are posted online.
Article 1. Catalog or online store
Through the site, the seller provides the customer with a catalog or an online store accurately presenting the products sold, without the photographs having a contractual value.
The products are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the seller cannot be held liable for this fact.
The products are offered within the limits of available stocks.
The prices and taxes relating to the sale of the products are specified in the catalog or the online store.
Article 2. Price
The seller reserves the right to modify its prices at any time by posting them online.
Only the prices in force indicated at the time of the order will apply, subject to availability of the products on that date.
The prices are indicated in euros (excluding taxes and all taxes included) and do not take into account the delivery costs, which are invoiced in addition. The delivery costs are indicated before validation of the order by the customer.
The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically reflected in the price of the products in the catalog or the online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change could be reflected in the selling price of the products.
The total amount of the order (all taxes included) and delivery costs included, is indicated before final validation of the order form.
Payment of the full price must be made when ordering.
Article 3. Online ordering
The customer has the possibility to complete an order form online, by means of an electronic form. By completing the electronic form, the customer accepts the price and description of the products.
The customer will have to accept by clicking on the place indicated, the present general conditions of sale, so that his order is validated.
The customer must give a valid e-mail address and delivery address and recognizes by these general conditions of sale that any exchange with the seller may take place using this address.
The customer will also have to choose the delivery method and validate the payment method.
The seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem on the customer's account until the problem is resolved.
Article 4. Confirmation and payment of the order
It is an order with obligation of payment, which means that the placing of the order implies a payment of the customer.
1. Payment
The customer makes the payment at the time of the final validation of the order by specifying his credit card number.
The customer guarantees the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale as well as to the exigibility of the sums due under the order.
In the event of a dispute or fraudulent use of the bank card without physical use of the bank card (use of the bank card number), any person can contest within 70 days from the date of the transaction by sending a claim according to the following terms, so that the seller bears the costs of the sale and returns the disputed sum:
The customer must send an email to the site manager at contact@liliboty.com or via the contact form
Any dispute not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from all liability.
The seller has set up a procedure for verifying orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the customer for identification data.
In case of refusal of authorization of payment by credit card on the part of accredited bodies or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.
2. Confirmation
Upon receipt of the validation of the purchase and payment by the customer, the seller transmits to the latter, on the e-mail address he has specified, confirmation of receipt of the order form and a copy of the contract to be printed.
The seller is required to send an invoice to the customer upon delivery.
The customer can request that the invoice be sent to an address other than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery.
In the event of unavailability of a product, the seller will keep the customer informed by e-mail as soon as possible in order to cancel the order for this product and refund the related price, the rest of the order remaining firm and final.
The customer can always exercise his right of withdrawal within 14 days from the moment the information concerning the unavailability of the product was sent to him.
For any question relating to the follow-up of an order, the customer can contact customer service at the following coordinates:
The customer must send an email to the site manager at contact@liliboty.com or via the contact form
Article 5. Electronic signature
In accordance with the provisions of Law n ° 2000-230 of March 13, 2000, the online supply of the buyer's bank card number and the final validation of the order constitute proof of the customer's agreement, of the due date. sums due under the purchase order, signature and express acceptance of all operations carried out.
Article 6. Proof of the transaction
Communications, orders and payments between the customer and the seller can be proven through computerized registers, kept in the seller's computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.
Article 7. Method of payment
All the payment methods available to the customer are listed on the seller's website. The customer guarantees the seller that he has the necessary authorizations to use the payment method chosen by him, when placing the order.
Article 8. Delivery
Delivery is made only after confirmation of payment by the seller's bank.
The products are delivered to the address indicated by the customer on the online form serving as an order form, the customer having to ensure its accuracy.
Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.
Except in cases of force majeure, delivery takes place, according to the method chosen by the customer, within the following deadlines:
Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area. The risks are the responsibility of the purchaser from the moment the products have left the premises of KTANA.
In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
Delivery times are indicative. EURL KTANA declines all responsibility in the event of delay or loss of the package.
In the event of non-withdrawal after 15 days, the package is returned by post to the premises of LILI BOTY.
You will therefore have to repay the shipping costs if you want a new shipment. Your order will not be refunded. A code to have the value of your pairs will be deposited in your customer account in the "My coupons" tab so that you can order again. The shipping costs of the first shipment will be invoiced to you when the pairs are returned to our premises. (In the event that you have not collected your package at the post office or on the relay that you have chosen within the respective deadlines of La Poste or Mondial Relay).
https://liliboty.com/content/1-delivery
1. Delay in delivery and termination
In the event of late delivery, the seller will inform the customer, who can terminate the contract and request a refund within 14 days of such termination.
The total refund of the product and the delivery costs, or reshipment if applicable, is then made.
This termination of the contract must be sent in the following manner:
The customer must send an email to the site manager at contact@liliboty.com or via the contact form
Any denunciation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
2. Verification of the order
If at the time of delivery, the original packaging is damaged, torn or opened, the customer must then check the condition of the products. If they have been damaged, the buyer must absolutely refuse the package and note a reservation on the delivery slip.
The customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.
The verification of the products is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery note.
The customer must, if necessary, inform the seller of his reservations as follows:
The customer must send an email to the site manager at contact@liliboty.com or via the contact form
Any reservation not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the customer.
Upon receipt of the complaint, the seller will assign an exchange number for the product (s) concerned and will communicate it to the customer by e-mail.
3. Delivery error
In the event of a delivery error and / or non-conformity of the products with respect to the indications appearing on the order form, the customer makes his complaint to the seller on the same day of delivery or at the latest on the first following working day. the delivery.
The complaint can be made according to the following methods:
The customer must send an email to the site manager at contact@liliboty.com or via the contact form
Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the customer.
4. Order return
The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, according to the following terms:
Return requests are only made via our website.
See return procedure: http://liliboty.com/content/9-echange-ou-remboursement
You have 15 working days after receipt of your order to request a return of a pair. (Not used).
After your request to return a pair and the manager's agreement: You have 3 working days to return your pair to us.
After this date has expired, we will no longer accept the return.
Items must be returned new (never used), clearly indicating "the Sender" on the outside of your package. In your package, it is important to add a photocopy of your "LILI BOTY" invoice indicating on it the reason for the exchange or refund and what you want to do.
Where do I send my package back?
EURL KTANA
Mrs Lundner Delphine
24 Rue du Bois Briand
CS 73499
44334 NANTES CEDEX 3
Any complaint or return not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the customer.
Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the customer.
Article 9. Product guarantees
The seller is responsible for the conformity of the products with the contract.
The customer may make a request under the legal guarantee of conformity, in accordance with the provisions of Articles L. 211-4 of the Consumer Code, or under the guarantee against defects in Articles 1641 et seq. Of the Civil Code.
The customer is informed that the seller is not the producer of all the products presented within the meaning of Law n ° 98-389 of May 19, 1998 relating to liability for defective products.
1. Guarantee of conformity
The customer has a period of 2 years from the delivery of the product to implement the legal guarantee of conformity.
As such, he can choose between repairing or replacing the goods, under the conditions provided for in Article L. 211-9 of the Consumer Code.
The customer is not required to provide proof of the existence of a lack of conformity within 6 months (24 months from March 18, 2016, except for second-hand goods) following the date of issue of the product.
2. Guarantee of defects
The customer, if he implements the warranty against defects provided for in articles 1641 and following of the Civil Code, may choose between the resolution of the sale or a reduction in the price, in accordance with article 1644 of the Civil Code.
Article 10. Unavailability of products and reimbursement
In case of unavailability of an ordered product, the customer will be informed by email.
The customer will have the possibility of canceling his order and will thus have the choice between the reimbursement of the sums paid by him within 30 days at the latest of their payment, or the exchange of the product.
Article 11. Right of withdrawal
The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery.
The customer will exercise his right of withdrawal by contacting customer service:
The customer must send an email to the site manager at contact@liliboty.com or via the contact form
To do so, the customer can download the withdrawal form .
After having communicated his decision to withdraw, the customer then has 14 days to return or return the goods.
Any withdrawal or return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability towards the customer.
The customer may request the exchange or refund of the returned product, without penalty, with the exception of the return costs which remain at his expense.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in sales condition.
Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be reimbursed, in particular, but not exclusively, the products covered by article L. 121-21-8 of the Consumer Code. to know :
· any tailor-made product;
· any product that cannot by nature be returned;
· any perishable product;
· any video product;
· any press product ...
The seller must reimburse the customer for all sums paid, including delivery costs, within 14 days of the recovery of the goods or of the transmission of proof of the shipment of such goods.
Article 12. Force majeure
The parties will be exempt from their obligations, in the event that a circumstance constituting a case of force majeure as defined by article 1218 of the Civil Code, would prevent their execution. The obligations of the parties will be suspended.
The party who invokes such a circumstance, must notify the other party immediately, of its occurrence and its disappearance.
All irresistible and unforeseeable, inevitable facts or circumstances which cannot be prevented by the latter, despite all reasonably possible efforts, defined as such by French case law, and in particular the blocking of means of transport, are considered to be cases of force majeure. or supplies, earthquakes, fires, storms, floods, lightning, and shutdown of telecommunication networks.
If the force majeure event lasts longer than three months, these general conditions may be terminated by the injured party.
Article 13. Partial invalidity
If one or more stipulations of these general conditions of sale were to be declared null by application of the law, of a regulation or of a final decision of a French court, the other stipulations will retain all their force and their scope.
Article 14. Applicable law and competent jurisdiction
The seller is established in France in a stable and sustainable manner in order to effectively carry out his activity, whatever, in the case of a legal person, the location of his head office.
Also, these GTC are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention.
In the event of a dispute or complaint, the customer will first contact the seller to obtain an amicable solution.
In the absence of an amicable agreement, the customer, if he contracts as a consumer, may initiate proceedings before the court of his choice and if he contracts as a professional, may initiate proceedings before the court of the place of the seat. social security of the seller.