DELIVERY

The times indicated remain indicative.
EURL KTANA declines all responsibility for any delays by Mondial Relay or the Post.

With La Poste: 2 solutions are available:

1 / Colissimo without signature : Flat rate of € 8.93 (Includes packaging). Free shipping from 80 € of purchase for France.
Delivery within 48 working hours to your home.
The package is sent to you the day after receipt of your payment.
The post office delivers the package to you directly in your mailbox.
If the package does not go to your mailbox, the postman can either drop your package off at a neighbor's or leave you a transit advice note to pick up your package from your post office.
Important Note: The package without signature does not have any insurance. In case of loss, the post office declines all responsibility.
The buyer is responsible for his package when the package is deposited at the post office with proof of deposit from the buyer.
EURL KTANA declines all responsibility in the event of loss of the package or delay.

In the event of a product return, the return shipping costs are payable. (on client fee).



2 / Colissimo with signature: Flat rate from € 12.04 depending on the weight of your order (includes packaging costs).
Delivery within 48 working hours to your home. (Excluding weekends and public holidays).
The package is sent to you the day after receipt of your payment.
The post office delivers the package to you by hand against your signature.
In case of absence, the postman leaves you a calling card in your letterbox inviting you to come and collect your package at your post office.
In the event of loss, your package has insurance worth € 50.

Warning: In both cases, your package must be collected from your post office within a maximum period of 15 days.
In the event of non-withdrawal after 15 days, the package is returned by post to the premises of EURL KTANA.
You will therefore have to repay the shipping costs if you want a new shipment.

For countries outside France :


For Belgium and Luxembourg: You can opt for Mondial Relais at 5 € TTC or the international colissimo zone A. For other European countries: Colissimo international Zone A: From 18.60 € TTC (depending on the weight of your order). For overseas departments and territories: Colissimo Outre Mer: From € 17.50 incl. (It all depends on the weight of your order).


COLISSIMO INTERNATIONAL I invite you to simulate an order on your account. Your shipping costs are automatically calculated according to the country of delivery and the weight of your order.
Warning: These prices do not include the various customs taxes that you may have when collecting your package at the post office.

For orders that go abroad, we remind you that they are neither exchangeable nor refundable.

TRACKING ITS PACKAGE: You can track your package at any time or via your order on our site or on the post office site or the Mondial Relais site. Your tracking number is always indicated on your order (When the status of your order has changed from "In preparation" to "In delivery".

Site for follow-up on LA POSTE (For Colissimos with or without signature and international Colissimos: http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR

For exchanges: Deliveries are made only by Colissimo without signature .
The shipping costs for exchanges are always your responsibility: One way or the other. (€ 8.83 per check to be inserted in your return package with the pair you are returning).

( See exchange page ).

Important note: Mondial Relay deliverers do not pass through the relays: Sunday, Monday and the day after public holidays.
Attention: During the period November and December, it will be necessary to foresee delays on the deliveries. We recommend that you opt for postal services during this period.


The deadlines remain indicative.

CLEAN-UP : You have the possibility to make an appointment for a fitting session. Request to be made by email to be contacted to fix the meeting together. Our depot is located: 24 Rue du Bois Briand in Nantes, in the Industrial Zone of Nantes Est'Entreprises. (Right in front of the Rétif store). For your appointment, contact Delphine at 06 99 67 98 92.

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