Delivery: Metropolitan France
Delivery within 48 working hours (excluding weekends and public holidays) to your home. The package will be sent to you the day after receipt of your payment.
The post office delivers the package directly to your mailbox.
If the parcel does not pass through your mailbox, the postman can either drop off your parcel with a neighbor or leave you a delivery notice to pick up your parcel at your post office.
The package without signature has no insurance. In the event of loss, Ktana declines all responsibility. The buyer is responsible for his package at the time the package is dropped off at the post office with proof of deposit from the seller.
Colissimo with signature: €13.14 including tax
Delivery within 48 working hours to your home. (Excluding weekends and public holidays).
The post office delivers the package to you in person against your signature.
In case of absence, the postman leaves you a transit advice note in your mailbox inviting you to come and collect your package at your post office.
In case of loss, your package has insurance worth €50.
Colissimo Point Relais: €7.99 including tax – Free from purchases of €80.
Deliveries within 48 working hours to your home (Excluding weekends and public holidays). The package is waiting for you in a local shop or a post office. You receive a text message or an e-mail from the Post Office informing you to come and collect it.
Any package refused (with proof of your signature on your part on the refusal of the package) or not collected within the post office deadlines of 10 days maximum and returned to our premises will not be refunded.
NB: The delays of the Post Office: 48 working hours are indicative. The post office can also have delays in exceptional cases. Our company Eurl KTANA declines all responsibility for these possible delays.
Delivery outside metropolitan France
Colissimo delivery with signature
Zone A = Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic Czech Republic, Romania, San Marino, Slovakia, Slovenia, Sweden, Switzerland and Vatican.
Zone B =: Armenia, Albania, Algeria, Azerbaijan, Belarus (Belarus), Bosnia and Herzegovina, Georgia, Iceland, Macedonia, Morocco, Moldova, Montenegro, Norway, Serbia, Tunisia, Turkey, Ukraine.
Zone C = All countries not included in Zones A and B
OM 1 = Guadeloupe, Martinique, Guyana, Reunion, Mayotte, Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy.
OM 2 = New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories
The prices displayed are exclusive of tax (Add 20% VAT for Europe and 0% VAT for zone C, OM1 and OM2).
Prices include packaging costs.
|Package weight||Zone A||Zone B||Zone C||OM 1||OM 2|
|Up to 0,500 g||14,10 €||20,50 €||38,50 €||12,95 €||13,10 €|
|Up to 1 kg||17,20 €||24,30 €||44,65 €||19,20 €||19,10 €|
|Up to 2 kg||19,35 €||26,45 €||64,90 €||25,75 €||33,00 €|
|Up to 5 kg||24,45 €||33,70 €||120,90 €||38,15 €||54,45 €|
These prices do not include the various customs taxes that you may have when receiving your package. (For countries outside the EEC and Overseas).
For orders that go to countries outside the EEC and Overseas, we remind you that they are neither exchangeable nor refundable.
Track your package:
You can track your package at any time or via your order on our site or on the post office site: https://www.laposte.fr/outils/suivre-vos-envois
Click & Collect: showroom in Nantes
You have the possibility to make an appointment for a fitting session. Request to be made by email in order to be contacted to fix the appointment together. Our depot is located: 24 Rue du Bois Briand in Nantes, in the Industrial Zone of Nantes Est'Entreprises. (just in front of the Rétif store). For your appointment, contact Delphine on 06 99 67 98 92.